Condition Management

Q.

Who is ActiveHealth Management?

A.

ActiveHealth is a wholly owned subsidiary of Aetna whose focus is healthcare quality. ActiveHealth works with health plans and employers to help ensure that patients are getting the most appropriate medical care.

Q.

What is a Care Consideration?

A.

A Care Consideration is a personalized, specific piece of information about a potential issue regarding your healthcare. We encourage you to discuss any Care Consideration with your doctor.

Q.

Will they share my personal health information with anyone?

A.

The program maintains the confidentiality of your personal health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) privacy regulations. Your information is shared only as permitted or required by law.

Q.

Will I be charged extra – at any time – for participating in this program?

A.

No.

Q.

If I choose to participate in the program, how often will I be contacted?

A.

If you choose to participate in this program, you will be contacted about four times a year, or more frequently if we have specific information or follow-up questions to discuss.

Q.

Can I talk to my doctor before agreeing to participate in this program and talk to a nurse care manager?

A.

Absolutely. Your doctor may have already received information about our program and may be able to help you decide whether or not you would like to participate. After you’ve spoken to your doctor, please feel free to call Informed Care Management, or they can contact you.

Q.

Is talking to an Informed Care Management nurse care manager a substitute to a doctor’s visit?

A.

No – in fact, quite the contrary. Nurse care managers serve as your personal health coach and provide you with important health information for you to share with your doctor that can enhance the relationship you have with your doctor.

Q.

Will an Informed Care Management nurse care manager make treatment recommendations?

A.

No. Nurse care managers identify potential health issues and provide information about your healthcare and may provide treatment options for you and your doctor to consider.