 |
More Links |
> Home
24-Hour Nurse Line
Did you know? |
Have a health question?
Call 1-800-556-1555.
The Informed Health® Line 24-hour nurse line gives you toll-free access anytime, day or night, to a team of registered nurses experienced in providing information on more than 5,000 health topics. Informed Health Line is not intended to replace a doctor visit, however, this valuable service can help you learn about health conditions and medical procedures, and to improve the way you communicate with your doctor. For example, Informed Health Line nurses can provide tips on how to describe health symptoms more clearly and ask the right questions during office visits with your doctor.
Informed Health Line nurses recognize that each caller is unique. They do not follow a generic script; instead, they recognize and respond to each question and treat each call as specifically – and as individually – as possible.
It’s your call.
Here are some examples of why to call and what to expect when you
use the Informed Health Line 24-hour nurse line.
Examples of reasons to call:
- When you’re in good health – for
general information about health, preventive care
and early detection of illness - When you’re ill – for general information about your illness, medications, tests, procedures and surgery
- When you’re getting ready to see or call the doctor – for help preparing a list of questions
Examples of typical questions:
- How high is a “high” fever?
- Should I call my doctor for fever, vomiting, stomach pain, chest pain, etc.?
- What can be done for back pain?
- I (or my son, daughter, husband, wife) have (has)
a rash. Do I need to seek treatment or
can I treat it over the counter? - Is my coughing just from a cold or is it more serious like bronchitis or pneumonia?
- My doctor advised _________________ [a test or procedure] and I don’t really understand it or my alternatives. Can you help me understand?
Examples of assistance you might receive:
- Suggestions for self-care techniques
- Instructions for ways to maximize the effectiveness of your doctor visit
- Methods for encouraging discussion with your physicians by clarifying your main concerns
- Reviewing the key points you need to make with your provider and helping you identify the important questions to ask; specifically focusing on relaying medical history
Informed Health Line also features an audio health library, a recorded collection of more than 2,000 health topics available in both English and Spanish. The audio health library contains information on such topics as:
- Common conditions and diseases
- Age- and gender-specific health issues
- Dental care
- Mental health
- Substance abuse
- Weight loss
Information that you receive through the Healthy Living program
is for informational purposes only and is not meant to be either
a recommendation for medical treatment or a diagnosis of any medical
condition. You should consult your health care provider for the advice
and care appropriate for your specific medical needs.
The Healthy Living program is administered for Praxair and its medical plans
by Aetna. Neither Praxair, its medical plans nor Aetna provides any medical
services and, therefore, cannot guarantee any results or outcomes.
Praxair does not receive nor have access to your personal health information.