24-Hour Nurse Line

Q.

How does the Praxair Employee Assistance Program (EAP) differ from Informed Health® Line?

A.

The EAP is also a 24-hour-a-day telephone-based service, but is staffed by trained, professional mental health counselors who may help you deal with the emotions that can accompany living with a chronic condition like diabetes. EAP counselors inform, support and refer callers to other resources when necessary. They address a wide range of issues including emotional stress, family problems, work concerns, substance abuse, financial problems, and legal matters. Praxair has contracted with Magellan Health Services to provide EAP services. Magellan Health Services can be reached at 1-800-424-1872. EAP services are free and completely confidential.

Q.

What are the goals of the Informed Health Line?

A.

Primary objectives of Informed Health Line include:

• Helping members to understand health issues so that they can make
  informed choices about their health care
• Promoting healthy lifestyles
• Increasing medical consumer awareness among employees and family members
• Increasing member satisfaction with their health plans
• Promoting stronger member-physician relationships

Q.

Does Informed Health Line offer any additional services?

A.

Yes. In addition to telephone consultations, Informed Health Line nurses may also send printed educational materials and perform individual follow-up upon request. Translation services and TDD service for the hearing impaired are also available.